ISP Management Software: Complete Billing, Network & Customer Management Solution
ISP management software is a specialised software system designed to help Internet Service Providers (ISPs) run and grow their business by automating and centralising many operational, technical, and financial tasks. It is also called ISP billing & management software or ISP OSS/BSS system.
Basically, this software helps an ISP manage :
- Customer accounts and subscriptions
- Network authentication and access
- Billing, payments, and invoicing
- Service provisioning and bandwidth control
- Customer service and supply
- Network performance and monitoring
Think of it as a central platform that combines what would otherwise be multiple separate systems (billing, CRM, network tools) into one connected suite.
🧩 Key Uses & Features :
- Customer Lifecycle Management
- Authentication & Access Control
- Billing & Payments
- Network Management and Bandwidth Control
- CRM & Support Tools
- Reporting & Analytics
- Network Operations & Monitoring
- It Prevents Revenue Leakage
- Reduces Manpower
- Real-Time Monitoring
👥 Who Uses ISP Management Software?
- Internet Service Providers (ISPs)
- Wireless Internet Service Providers (WISPs)
- Hotspot & Public Wi-Fi Operators
- Network Resellers & Franchisees
- Telecom & Managed Service Providers
🏢 Producers of ISP Management Software in Bangladesh :
- Software Solution Company
- MyBilling ISP ERP
- SmartISP
- BD Net ISP
- ISP Digital
📌 Why ISPs Need This Software?
- No more time wasted on Manual billing and invoicing
- Tracking customer usage and payments
- Handling high loads
- Ensuring network stability and performance
- Scaling operations as customer numbers grow
- Automation and integration to help avoid errors
- Reduce costs and improve customer satisfaction
☑ Key Features to look for :
- SMS and Email Alerts
- Inventory Management
- Multi-Branch Support
- Website or Mobile app tracking
👤 User Role ; What they can see and do :
- Admin: Can see all financial data and delete users.
- Technician: View customer location and repair tickets but cannot see billing info.
- Accountant: View and edit billing but cannot change network speeds.
- Customer: View their own bill and usage but cannot see anyone else's data.
🔵 How to choose a maker?
- Check Hardware Compatibility: If you use Huawei or Cisco, you may need an international maker.
- Verify Local Support: In the ISP business, "Internet Down" means losing money. Ensure the company has a support team in your time zone.
- VAT/Tax Compliance: If you are in Bangladesh, ensure the maker provides NBR-compliant invoice formats to avoid legal trouble.
